Blood Samples Rejection Report
Clients: Groote Schuur Hospital, National Health Laboratory Services, Western Cape Department of Health
Duration: 01/2013 - 03/2013
Understand.
Laboratory technicians must 'reject' blood samples if they are improperly collected or transported. Interviewing phlebotomists, blood sample couriers, and laboratory technicians, observing blood collection, and analyzing rejection data elucidated the primary causes for rejection.
Create.
Creating storyboards and process flows provided a deeper understanding of the blood sample's journey. Presenting these to Hospital Laboratory Supervisors identified their sphere of influence for reducing rates of sample rejection.
Implement.
Hospital Laboratory staff agreed to independently implement the closed-loop feedback concept. The Northwestern Global Healthcare Technologies program received a 70+ page report detailing the interview and observation findings for future teams to pick up.